IDFC Bank’s vision is to build a wide-spread public banking services infrastructure that makes quality banking services not just available, but more accessible to common citizens in urban and rural India.
IDFC Bank’s unique outreach model, has a network of branches with its own officers servicing customers at their doorstep. Supplementing the branch outreach is a network of microATMs that provide citizens easy access to banking services. Put together, this is part of IDFC Bank’s mission to bridge the gap between availability and accessibility to simple banking services for common citizens.
IDFC Bank’s microATM outlets are an extension of its branch network. Branded with the IDFC Bank logo and colours, it functions as a unique “Bank-in-a Box”. Being India’s first interoperable system it is an innovation in banking that can service a customer of any bank using the Aadhaar bio-metric authentication system or debit card interface. Operated by an IDFC Bank Agent the IDFC microATM tab has touch based user-interface and include a supporting card reader and a receipt printer that prints receipts for all transactions. The integrated fingerprint sensor is used for authenticating all transactions. The customer has multiple options for accessing his/her bank account including account number, Aadhaar number, linked phone number and ATM Card Number. Today IDFC Bank’s network of microATMs is spread across 16 states in the country.
Services offered at an IDFC Bank MicroATM:
- E-KYC based account opening: Bringing paperless account opening to the under banked & unbanked areas, customers can open an account just by linking their Aadhaar Number and biometric authentication
- Cash In/Out: At an IDFC Bank Micro ATM customers can withdraw from and deposit cash into a bank account of any Bank.
- Service requests: Various account servicing requests such as balance enquiry, mini-statement and account updation can be done at the IDFC microATM, putting banking services within easy reach of customers.
- Access to Direct Benefit Transfers of Government : Customers can now more easily access Direct Benefit Transfers of Government Welfare schemes into their accounts through the IDFC Bank MicroATM in the neighbourhood
- ATM transactions: The IDFC Bank microATM centres support all transactions which can be normally conducted at a Bank’s regular ATM.
- Utility Payments: The customer can make various utility payments such as payment of electricity bill, water bill at the microATM center thus removing the need to visit offices of respective utilities providers.
- Remittances: At origination ends of Remittance Corridors customers can now easily remit money to bank accounts of beneficiaries across the country through an IDFC Bank Micro ATM, while at the receiving end, beneficiaries can easily access their accounts to withdraw the same at the local IDFC Bank microATM.
- DTH/ Mobile re-charge.: Customers can also pay to recharge their accounts for various other services such as DTH TV and mobile connections.
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